TBEO PRIVACY POLICY AND PERSONAL DATA PROCESSING

1. INTRODUCTION

CONEX CONSULTORES S.A.C. (hereinafter, "TBEO" or the "Company"), identified with Tax ID (RUC) No. 20614614413, with registered address at CAL. JOHANN STRAUSS No. 240, Apt. 102, San Borja District, Lima Province and Department, Republic of Peru, is committed to protecting the privacy and personal data of users who access, register for, or use the TBEO streaming platform.

The purpose of this Privacy Policy is to transparently inform users about how their personal data is collected, used, stored, protected, and, where applicable, shared, in accordance with Law No. 29733, Personal Data Protection Law, its Regulations approved by Supreme Decree No. 003-2013-JUS, and other applicable regulations in force in the Republic of Peru.

By registering, purchasing a subscription, or using the services offered by TBEO, the user acknowledges that they have read and understood this Privacy Policy and agree to the processing of their personal data for the purposes described herein.

2. IDENTITY OF THE DATA CONTROLLER

Controller: CONEX CONSULTORES S.A.C.

Address: CAL. JOHANN STRAUSS No. 240, Apt. 102, San Borja, Lima, Peru.

Contact Email: contacto@tbeotv.com

Email for Personal Data Protection Requests: contacto@tbeotv.com

TBEO acts as the owner and controller of the personal data collected through its website, mobile applications, Smart TV applications, and other technological platforms associated with the service.

3. SCOPE OF THIS POLICY

This Policy applies to all personal information collected through:

1. User registration.
2. Subscription purchases.
3. Customer support and technical assistance.
4. Participation in promotions or marketing campaigns.
5. Browsing activities within the platform.
6. Interaction with digital services linked to TBEO.

This Policy does not apply to third-party websites, applications, or services that may be linked from the platform. Such third parties are solely responsible for their own privacy practices.

4. PERSONAL DATA WE COLLECT

TBEO may collect and process the following categories of personal data:

4.1 Identification Data

• Full name.
• Email address.
• Phone number.

4.2 Account and Access Data

• Username.
• Encrypted password.
• Access history.
• Account settings.

4.3 Billing and Payment Data

• Information related to payments made.
• Transaction history.
• Identifiers of transactions performed through bank cards, Yape, or Plin.

For security reasons, TBEO does not directly store complete credit or debit card numbers when such information is processed by authorized payment gateways.

4.4 Technical Data

• IP address used to connect to the platform.
• Type of device used to access the service (for example: mobile phone, tablet, computer, Smart TV, TV Box, or other compatible devices).
• Operating system.
• Browser information.
• Performance and diagnostic information.

4.5 Service Usage Data

• Content viewed.
• Viewing schedules.
• Content consumption preferences.
• Browsing history within the platform.
• Interactions with platform features.

TBEO does not collect sensitive personal data or special categories of personal data unless expressly authorized by the data subject or required by law.

5. PURPOSES OF PERSONAL DATA PROCESSING

The personal data collected will be used for the following purposes:

1. Create and manage user accounts.
2. Manage subscriptions and renewals.
3. Process payments and validate transactions.
4. Provide access to audiovisual content.
5. Provide technical support and customer service.
6. Detect fraudulent activities, unauthorized access, security breaches, improper automated use of the service, unauthorized credential sharing, and any other activity that may affect the security, integrity, or proper functioning of the platform.
7. Ensure platform security.
8. Comply with legal and regulatory obligations.
9. Generate internal statistics and usage metrics.
10. Improve user experience and service quality.
11. Communicate relevant changes to the service, terms of use, or applicable policies.
12. Manage promotions, benefits, or marketing campaigns when user consent has been obtained.
13. Personalize the user experience through the analysis of viewing habits, usage preferences, viewing history, devices used, and interactions within the platform in order to recommend content, channels, programs, or features that may be of interest to the user.

6. DATA SUBJECT CONSENT

By accepting this Privacy Policy during the registration or subscription process, the user grants free, prior, express, informed, and unequivocal consent for the processing of their personal data in accordance with the purposes described in this document.

The user acknowledges having been informed about:

1. The identity of the data controller.
2. The purposes for which the data will be used.
3. The recipients of the information, when applicable.
4. Whether the requested information is mandatory or optional.
5. The consequences of providing or not providing certain information.
6. The rights granted under applicable law.

When specific additional consent is required for the processing of certain data, TBEO will request the corresponding authorization through appropriate mechanisms.

7. SHARING AND TRANSFER OF PERSONAL DATA

TBEO may share certain personal data only when necessary for the provision of its services or compliance with legal obligations.

Personal data may be shared with:

1. Technology service providers, cloud hosting providers, data storage providers, and IT support providers.
2. Payment gateways and financial institutions responsible for processing transactions.
3. Administrative, judicial, or regulatory authorities when legally required or upon a valid request.

All third parties accessing personal data must comply with confidentiality and security obligations equivalent to those required under Peruvian law.

TBEO does not sell, rent, or commercially distribute users' personal data.

8. COOKIES AND SIMILAR TECHNOLOGIES

TBEO uses cookies, device identifiers, and similar technologies to:

• Remember user preferences.
• Maintain active sessions.
• Improve service performance.
• Personalize content and recommendations.

Users may configure their browser settings to block or delete cookies; however, certain functionalities may be affected.

9. RETENTION OF PERSONAL DATA

Personal data will be retained only for as long as necessary to fulfill the purposes described in this Policy.

TBEO may retain certain information for additional periods when necessary to:

• Comply with legal obligations.
• Resolve disputes.
• Respond to requests from competent authorities.
• Prevent fraud or unlawful activities.

Once the applicable retention periods have expired, the data will be securely deleted or anonymized.

10. DATA SUBJECT RIGHTS

Users may exercise at any time the rights recognized under Law No. 29733:

• Right of access.
• Right of rectification.
• Right of cancellation.
• Right of opposition.
• Right to information.
• Right to withdraw consent.

Requests must be submitted to:

Email: contacto@tbeotv.com

TBEO will respond to requests within the deadlines established by applicable regulations.

11. MINORS

TBEO services are intended for adults or minors who have the authorization of their parents, guardians, or legal representatives.

If TBEO becomes aware that it has collected personal information from a minor without the appropriate authorization, it may delete such information and terminate the related account.

12. PERSONAL DATA DATABASES

The personal data collected will be incorporated into personal data databases owned by CONEX CONSULTORES S.A.C., which will be processed in accordance with Peruvian personal data protection regulations.

When required, such databases will be registered with the National Authority for Personal Data Protection.

13. CHANGES TO THIS PRIVACY POLICY

TBEO may modify this Privacy Policy when necessary to:

• Adapt to regulatory changes.
• Incorporate new features.
• Improve the services provided.

Any modifications will be published on the platform and will become effective as of the date specified in the updated version.

When the changes are substantial, TBEO may notify users through email, in-platform notifications, or other reasonable means.